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CUSTOMER SERVICE

Working Hours
  • Mon 7:30AM - 5:00PM
    Tue 7:30AM - 5:00PM
  • Wed 7:30AM - 5:00PM
    Thu 7:30AM - 5:00PM
  • Fri 7:30AM - 5:00PM
    Sat Closed
  • Sun Closed

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

What People Say About Us


  • -Jim M.

    I have been a customer for many years. Dave ALWAYS takes care of our cars keeping them on the road. Very very honest. I have gone in requesting something be fixed and he has told me it didn't need it. An adjustment was all that was needed. I trust them with all of my repairs. You won't be disappointed. Give them a try.


  • -Tim J.

    Great place. Friendly staff. Fair prices. Highly recommend.


  • -Steven F.

    These guys are quick and efficient. Asked for my car to have a pretest and if it passes to go ahead and smog it. LOWEST price on smog in Visalia hands down. Check em out and you won't be disappointed!


  • -Mike P.

    Straight up and Honest... Can't ask for much more!


  • -Dominic B.

    Can't say enough good about Dave, he's by far one of the most knowledgeable guys in the business.


  • -Lori R.

    Dave at Advanced Auto & Smog is great to do business with, very fairly priced, and does honest work. Highly recommend!

Call us for service: 559-734-5684

ASE Master Technician
Parts Plus CCC
CA Certified Smog Check
  • Car Care Aware