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INSURANCE QUESTIONS

Working Hours
  • Mon 7:30AM - 5:00PM
    Tue 7:30AM - 5:00PM
  • Wed 7:30AM - 5:00PM
    Thu 7:30AM - 5:00PM
  • Fri 7:30AM - 5:00PM
    Sat Closed
  • Sun Closed

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 559-734-5684 or make an appointment online!

What People Say About Us

  • reviewicon

    I have been a customer for many years. Dave ALWAYS takes care of our cars keeping them on the road. Very very honest. I have gone in requesting something be fixed and he has told me it didn't need it. An adjustment was all that was needed. I trust them with all of my repairs. You won't be disappointed. Give them a try.

  • reviewicon

    Great place. Friendly staff. Fair prices. Highly recommend.

  • reviewicon

    These guys are quick and efficient. Asked for my car to have a pretest and if it passes to go ahead and smog it. LOWEST price on smog in Visalia hands down. Check em out and you won't be disappointed!

  • reviewicon

    Straight up and Honest... Can't ask for much more!

  • reviewicon

    Can't say enough good about Dave, he's by far one of the most knowledgeable guys in the business.

  • reviewicon

    Dave at Advanced Auto & Smog is great to do business with, very fairly priced, and does honest work. Highly recommend!

Call us for service: 559-734-5684

ASE Master Technician
Parts Plus CCC
CA Certified Smog Check
  • Car Care Aware